Frequently asked questions

How can I participate in an online event?

Once you have registered and paid for an event through our webshop, you will receive an email to confirm your purchase and an additional ticket email with the Zoom link. On the day of the event, about 45 minutes before the start, you will receive an additonal email with the Zoom link.

I have no experience with Zoom. How does it work?

We use Zoom as a platform to hold our online events. Unfortunately it is impossible for us to support participants technically with their computers or with Zoom. We therefore advise everyone to familiarise themselves with Zoom before the event starts, or by asking a friend or neighbor for help.

You do not need an account to participate in a Zoom event. Clicking on the Zoom link in your email will open a website that launches the Zoom player. You can install it on your device in advance via zoom.us/download.

See the Zoom website for more information about participating in Zoom events.

I have not received any email with a Zoom link

You will receive an email with a Zoom link after ordering and about 45 minutes before the event starts.

First check that your order is complete: is your shopping basket empty? Have you received an email confirmation that you have paid? If you entered a correct email address, you will receive an email after your transaction with the Zoom link.

If necessary, check that your Internet connection is working properly. And always check if the email you were expecting ended up in your spam box, or if you (accidentally) blocked our mail address info@marymadaleneandjesus.com on your computer.

If after the above checks you still have not received any mail, please contact us and describe your question with as much concrete information and references as possible. We will answer it as soon as we can.

If you have registered and paid for an online event, you will automatically receive the recordings afterwards, even if you could not participate live.

How to prevent the Zoom link from going to your spam box in the future?

Search for our email with the Zoom link, left or right click on the sender email address and add it to your address book or whitelist.

My Zoom link does not work

With each event you will receive a new, unique and valid Zoom link, so please verify that you are using the correct link.

Check that your internet works correctly.

Copy and paste the received Zoom link in your web browser. Or enter the received Zoom meeting ID (the last numbers in the Zoom link) in https://zoom.us/join.

Depending on your computer’s settings, you may be asked by your web browser before joining the Zoom session if microphone and webcam access is allowed.

My sound does not work. I can’t hear anything.

There could be several reasons for this:

• Nothing is said: then we are busy preparing or are still on mute. There are also deliberate silences during the meditation or healing.
• By default the participants are muted (the microphone is crossed out at the bottom left of the bar), so it is normal that you will not hear other participants then.
• Your computer settings are not yet correct (you see someone speaking that is not on mute). Then open your computer’s volume settings and ensure that everything is on.

If this doesn’t help, turn your computer off and back on again, and then try to join the Zoom session again.

I hear an echo

There may be multiple devices joining the Zoom session in the same room (e.g. you are logged in on both your phone and computer). Turn off the volume on one of the devices, or turn one device off completely.

I have sound but no picture

Can’t you see yourself?

There are computers that do not have a camera. Then you stay out of the picture because there is nothing you can do about it.

Some computers have a ‘slider’ before their webcam, which might be closed.

Your camera may be turned off in Zoom, which you can tell by the line through the camera icon in the lower left corner of the bar. By clicking this, you turn your camera on and you are visible to others.

In the Zoom settings, you can choose your view. Click on Views and select your favorite.

If you have a camera, but within Zoom you don’t get the problem solved, go to your computer’s settings. Go to Bluetooth and Devices to check your camera settings.

I urgently want to ask or share something. How can I do it?

During online events, the group is often large, sometimes over 300 people. For our setting of meditation, healing and spiritual development, a serene atmosphere and calmness is appropriate.

There is an opportunity to ask urgent questions at the beginning of events. To do so, please use the Reactions button at the bottom of the bar by clicking on the ‘Raise hand’ icon in Zoom.